FAQ

Contact guest relations by phone or through our Write page. We confirm availability, quote rates inclusive of taxes and service, and hold your suite with a card guarantee. This website does not process payments directly.

Standard check-in begins at three in the afternoon; check-out is eleven in the morning. Early arrival and late departure may be arranged when inventory allows — note your flight times when writing to us.

All suite guests receive complimentary access to the Hydro Hall on spa floor fourteen. Treatment services — massage, facials, rituals — are booked separately at published rates.

The Ground Counter accepts walk-ins during service hours. Meridian Room strongly recommends reservations, especially weekends. The Upper Pantry is exclusive to registered suite guests and requires no booking.

We are located near casino corridors and theater districts within a ten-to-fifteen-minute walk, depending on your destination. Many guests appreciate the distance — close enough for an evening outing, far enough that the tower stays quiet. Vantor House itself is a residential stay, not a casino destination property; gaming here is limited to the optional lower mezzanine lounge.

No. The gaming lounge is entirely optional, separated from residential floors, and restricted to guests twenty-one and older with valid photo identification. Your stay, rates, and access to all other amenities are unaffected whether you visit or not.

Valet parking is available at the east porte-cochère for a nightly fee. Self-park garages sit two blocks north and south; concierge can provide directions and current rates.

Dogs under forty pounds are welcome in select suites with advance notice. A cleaning fee applies. Service animals are accommodated in accordance with applicable law.

Standard reservations cancel without penalty until forty-eight hours before arrival. Peak periods may require seventy-two hours; your confirmation letter states the applicable window.